Outside of any directors/trustees/officials that they have on file for a charity, the CRA’s Charities Directorate will only talk to “authorized representatives” about a charity’s matters.
From the CRA’s new webpage on authorized representatives:
The Charities Directorate needs consent from a charity or applicant organization to communicate with a representative for charity-related matters. An authorized representative can be an employee, volunteer, or another individual such as a lawyer, accountant, or bookkeeper.
To add or change the name of an authorized representative, you can:
- send us a completed Form RC59, Business Consent Form;
- make the changes online through the Authorize or manage representatives option at My Business Account; or
- send us a written request with all of the information listed below:
- charity or applicant organization’s name
- charity or applicant organization’s registration number (if applicable)
- representative’s name
- representative’s telephone number
- effective date
- expiry date (if you want the consent to automatically expire)
Date the letter and include the printed name and signature of a director, trustee, or like official that the Charities Directorate has on file.
Also be sure to inform us in writing if an authorized representative no longer represents the charity or applicant organization.